VPS Support

Staff Staff
1

Team,

I incorrectly emailed you last week that we do not provide Plesk support to VPS customers and we are just Plesk resellers. This is infact incorrect. as per our agreement with Plesk, we will directly be supported all VPS customers with installation/maintenance/configuration/support for Plesk.

When a customer submits a ticket regarding a Plesk issue, ask for his VPS account username/password and IP address. also ask for his Plesk CP URL, username and password.
Try resolving his issue going through the following resources:

If you cannot resolve or answer the customer’s question. Send a ticket to SWSOFT by emailing [email protected]. You will receive a response within 1 hour. Include Plesk CP URL, username, password and VPS account IP, username and password.

If the customer is having problem with his Windows VPS account (with OS or with installing software), try fixing it. If you can’t, email [email protected] with VPS username, password and IP. CC to Stephen

Regards
Yash

2

You can reach SWSOFT Technical Support staff 24 hours a day, 7 days a week by calling 703-815-5670 or 888-209-8900, select 3 from the first set of prompts, and then select 2.

3

I’d recommend sending a ticket always, use the addresses Yash gave, and you can also make an account at:
helpdesk.swsoft.com to check the status of them later.

The phone support is good but ticket is more useful.