I have now been on hold via your live chat for nearly 2 hours trying to get a simple issue resolved. I missed getting my account payment in and was suspended today. I cannot log into the account control panel to make the payment and the (manoj) at the other end of live chat is as useless as any time waster there ever was.
This happened 6-7 months ago as well and though it took an unacceptable amount of time back then this is total BS at this point today.
Your system is broke in that we cannot log in to make a late payment and your live chat is useless in resolving that issue. Please find a solution.
Office is having 50% or higher packetloss and this is the core issue, your account is resumed. The live chat is being quite good in that connection is staying at all, the old liveperson system would have kept disconnecting.
Thank you Stephen (as usual you have seemed to be a help) it is now resumed but please see to the main issue that we cannot make a payment if we are late in a payment so this is not yet again an issue in the future should we as humans do “have a late payment”.
You used to be able to make a payment when the account was auto suspended for late pay, we have this recent upgrade that may have changed something, I’ll have that looked into
And yes I helped, I knew of a network issue at the office so I posted, then Manoj told me it wasn’t working for him due to net problems and asked me to unsuspend, as he was not able to login there.
He probably could have communicated it to you a bit better what was going on, but he wasn’t just trying to waste his time and yours.