My account was suspended this morning without any prior notice!
I received a notice that my account had been suspended BUT ONLY AFTER THE SUSPENSION.
I was never sent any PRIOR SUSPENSION WARNING (your hosting account will be suspended soon) or OUTSTANDING BALANCE NOTIFICATION. WHY???
I have opened a ticket but will never get a proper response.
I know from other posts in this forum that I am suposed to receive at least 3-5 warning emails before I am suspended.
I didn’t even know there was a problem!
And YES, I have checked my SPAM and DELETED email folders very carefully and I am VERY sure I received no warnings.
Not only did you send a suspension notification (after) to me but also to all my customers as well!
This is so unacceptable!
Jodohost reseller services are declining FAST!
Jodohost, please check your HSPHERE configuration settings carefully. Make sure the warnings are enabled (checked). If you don’t know how go to:
Settings > Managing Debtors