I have had issues with web 6 going up and down all weekend. It has already been down today twice with 1 time for over 1/2 hour.
I called support and they claimed that they could get to it while I could not. Then when I was on the phone with them it did come back up.
I was told to log a ticket so that they could look into it.
What I do not understand is that if they know that a server is having issue why would I need to issue a ticket for them to look at it.
I moved my reseller account from another host for these exact reasons and am really not happy that I am starting to have them here (the only difference is that Jodo answers the phone).
Please figure out what is going on with this server or please move my sites to a server that is not having issues.
It just had 1 time out, but over the weekend there was some problem. Yogesh found a cron that was running causing the issue over the weekend and disabled that cron job. Today’s issue was isolated.
Edit: There was a DOS attack that may have made web6 inaccessible for you today, but it also affected other servers.
Unfortunately the person I was on chat with this morning and the guy I talked to this afternoon did not have the same info. The made it seem like there was nothing wrong.
That lack of communication does not instill very much confidence.
There were 3 level 3 techs working on the issue this morning, sorry about the lack of communications at the lower level there.
When this all was happening we were not exactly talking to others much, we were speaking among ourselves in order to get order back as quickly as possible.