A client’s site on web 13 is not responding. According to the portal site, the server is up. But, there’s not httpd stats output. So, I can’t be entirely sure. They’re asking me, so I’m asking you, what’s going on?
Thanks,
Tim
up for me.
http://web13.jodoshared.com/hsphpinfo
Well, it’s exceedingly slow when it loads at all for me. The phpList install on my client’s site isn’t sending mail which is why I was called by the client. I’ve opened a ticket (ERT-55150-597).
Tim
that is weird, the link is opening for me sub second.
I can open the main phpList page, view the messages that have been queued. But, if I try to process the queue (to actually send the messages), the phpList system ceases to respond to anything. I can’t load other pages (like in other tabs) and the mailing does nothing. I can load the client’s main site. I suspect if I could view the phpList log, it would show more errors…maybe in a few when the script times out I’ll be able to confirm that. I think there’s something going on in the php/apache/mail interaction that’s causing the issue.
My ticket is asking if the site has been blocked for sending. (The site is on the mass-mail list.) Perhaps it’s something to do with a recent upgrade on the server?? It was working fine till now.
BTW, no reply to my ticket after 50 mins. and now I need to leave for a few hours. My client is going to be left hanging.
Tim
Please reply the ticket with information requested there, and add about this slowness issue.
Btw, how many recipients are we talking about here?
Tanmaya,
Thanks for helping. I just replied to the ticket. For the one failed sending, it was going to a list of 130 people. I’d have to check the queue on the other messages that have failed…their largest list is 280 people. Altogether if they mail to their entire membership, it’s roughly 1100 people, though there are probably duplicates across the various lists (and phpList is smart enough to not double-mail recipients).
Thanks,
Tim
Tanmaya,
You asked about the slowness.
I displayed the draft/sent/queued message page: load time < 1 sec.
I re-queued the message: load time < 1 sec
I clicked “process queue” which should load a page that shows the progress of sending the messages … well, we’re going on 4 minutes now and that page hasn’t even loaded, which means messages haven’t even begun to be sent.
Tim
Sorry, I should be putting this info in the ticket not here for all to see. It seems specific to this one site. I’ll stop posting here and you’re welcome to delete this thread.
Tim
No need to delete it unless you just want it done. It really isn’t a serverwide issue 
I just feel bad airing my dirty laundry here when it really is affecting on me and this one client. I thought at first maybe it was a server-wide issue. But now I see it’s not. I wouldn’t want you all to think I’m unhappy with your service. Just the opposite, I’m very happy with everything you all do!
Tim
it is in the private customer only forum, not a big deal, google can’t peek