Webalizer stats missing?

I submitted a ticket, but since I know there are issues with Cerberus, I thought I’d post to the customer only forum, too. A customer of mine has complained that some of his webalizer stats are missing. His site shows zero activity or thereabouts for two days. Every other site I look at shows missing days of activity.

E.g.
Usage Statistics for lishines.org - December 2006
Usage Statistics for renewableenergylongisland.org - December 2006
Usage Statistics for skypanther.com - December 2006

Is there a way to recover the data from those missing days or is it just gone?

Tim

are these all the same server? It looks like webalizer may have hung on these accounts during the log processing of the first two on yours later, unless that is on win19 that had hpshere services off (which would disabled the scheduled job) because of RAID problems(which thankfully have been resolved) that may be a different issue, as that is a lot of days missing.

It MAY be possible to regenerate these but it will take some time to find out.

7 days is usual log retention but sometimes hsphere does not remove old ones, so it may be possible to get these.

Yes actually, these are all on wincf. When I ftp in to the sites, the log files for the affected dates are no longer there. Are they retained someplace else longer? I guess it would be okay to get the raw logs for the affected dates and use some offline processing to glean the stats for those days.

Tim

Looks like we are a little late for these :frowning: had it been a little sooner I think we can do a webalizer manual run on past days.

It looks like I have a number of sites also affected on wincf. What can be done to fix this going forward without loosing all the past records?

Ticket system is ok now. Plese open a ticket with domain names which has webalizer stats issue.

manopb,

The issue should be resolved now, part of it was a side effect of some attacks on wincf :frowning:

I am talking about going forward, not in regenerating those stats.

So no need to open a ticket?