I logged a ticket (DPY-79801-707) on Friday Jan 19th, regarding a number of my domains not responding. The response 15 minutes later was that they’re now working fine - great response time, and I hoped the problem was fixed.
However, Tuesday Jan 30th I opened the call, with the same problem - a number of my domains weren’t responding. I sat waiting for 5 minutes for Internet Explorer, Opera and FireFox to bring me a response back, but it was as if they were still trying to load the page, 5 minutes later.
I also jumped on Live Chat, and mentioned the above ticket etc.
Akshay’s response was that it was working now and blamed it on the following issue - http://support.jodohost.com/network-outages-updates/9414-temporarily-stopping-smtp-win2-complete.html
However, I noticed the problem above was fixed 2 hours before the problem I received, so how can these be related?
It happened a number of times when I first joined Jodo, and I don’t want it to happen again. Please see the below tickets for past problems;
EPZ-43270-677
HRS-96383-256
GKT-93586-921
STY-57808-247
CMT-15073-359
Please could someone look into this issue please, and make sure it’s fully sorted - I’m going to launch my reseller site soon, and don’t want it to be down every other day.
Many thanks.