i have been on live chat, and emailed 3 times regarding a billing question and have yet to receive a response…
No one smokes here 
Billing has made necessary adjustment to correct H-Sphere automated billing.
thanks
We did submit a ticket to psoft about the matter, I saw it was wanting to charge you some large amount in the plan change
yep… looks like its sorted now, thanks again
once again i have had a good few emails to billing gone unanswered over the last few days.
pity i have to try make contact via the forum to get a reply by email.
helpline@\jodohost com is always there for escalation of any issue. Forums do get attended at times as someone of us is mostly here but isnt the official channel for issue escalation.
true, but there have been issues with the helpline in the past too… but might be worth a try again
That was in 2004!
i know…
but the guys in billing havent seemed to have checked (or replied to?) their email since then either! 
It was before I was here(of course I can’t check billing account, but I get helpline)
Last email you had written to Billing was on Sept 22nd. This was replied same day. After that you replied back with following:
“Yes, these are the EXACT same items I saw under the green Dollar sign when I checked on Monday - so I have already paid for these!
Thanks”
Please email to billing what is not answered.
Atul, this is all correct.
and indeed i have not received a reply to my comment. my comment means that what i am being required to pay for, i had already paid for, a few days before that - 3 extra accounts.
I have written to sales, received no reply. written to helpline (yesterday) and still - no reply.
remember - this is money that i [supposably] owe you, and here i am trying to sort this out, and i’m getting no response!!!
Thanks Stephen. I wrote to helpline yesterday, and have yet to get a reply… i know this isnt your baby at all, and I appreciate the help
In our reply of Sept. 22nd. we explained you how to see the additional charges. After our comment, there is one debit to your account on Sept 26th. This is for additional end-user account. You know how to check this. Please explain what is not clear to you.
so much for writing to helpline…
just got this now, about 4 days after writing in…
Hi. This is the qmail-send program at @.
I’m afraid I wasn’t able to deliver your message to the following addresses. This is a permanent error; I’ve given up. Sorry it didn’t work out.
[email protected]:
AUTORESPOND: Failed to open message file.
I’m not going to try again; this message has been in the queue too long.
— Enclosed are the original headers of the message.
Snooper, I have not seen any email after Sept. 22nd from you on Billing. I have checked your Billing. I do not see any issue with your billing. Write to Billing @ jodohost.com what issues you have.
I just fixed an issue with helpline as it seemed not to be delivering at all. Should be fine now onwards.