What should I do?

dutton · October 18, 2005, 6:54pm

This morning, our server went down, still not sure what happened, but since we only run one site on it, everything was inaccessible.

I got on Live Help and after about 20 minutes, they said it was the SSL and all was working again.

I have not touched anything on the server for the last week.

Before hanging up Live Chat, I tested our site, all worked fine except for all of the SSL pages.

I notified the support tech I was within online in the chat. They told me to send a ticket in right away and they knew it was not working but it would be very soon. So I did that and pasted the ticket ID number in the chat window. Ended session.

3.5 hours later, I get a response stating they did not understand and wanted me to explain in more detail.

I got a quick response saying that I had to reinstall the SSL all over again. I replied back to them and it has almost been another 2 hours without a response.

I still do not know what I need to do, what happened or what the original problem was? I think it is quite important that I know this, especially when it involves an SSL and since I am on a smei-dedicated server.

I realize everyone has good days and bad days, but this just can not happen. We have not been able to receive any subscriptions or orders on our site now since about 8:30 this morning.