received at 18:42 (GMT+2):
This is the mail system at host dspam1.local.
I’m sorry to have to inform you that your message could not be delivered to one or more recipients. It’s attached below.
For further assistance, please send mail to
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
[email protected]: mail for jodohost.com loops back to myself
thats a problem affecting email to jodohost.com exclusively. Just resend the email and it will come in. Its a sporadic issue
We are using jodohost.com to test and correct the dspam problem.
Hi Yash.
A few comments -
No its not - i received a similar error on 2 of my domains - one being MY business one.
Testing is great - but how can you justify using the SUPPORT email/domain for testing ?? i was submitting a ticket - which did not go through…
I must say, there have been some very annoying emails issues lately.
I presume that would explain why my two attempts at submitting a problem ticket(not related to email issues) in Cerberus never showed up as open tickets. Are there other avenues by which to get support on other issues if Cerberus is affected by this email issue?
Thank you,
Gary Stadter
No its not - i received a similar error on 2 of my domains - one being MY business one.
Are you using DSPAM via the custom MX settings. If so, I recommend you delete them and wait for us to enable dspam globally, once we have this issue fixed
Testing is great - but how can you justify using the SUPPORT email/domain for testing ?? i was submitting a ticket - which did not go through…
This is happening very sporadically. Simply resending the email makes the issue disappear
i dont know what MX settings, but i made the changes a few weeks ago when we started testing it. In fact one of your support guys set them up for me - i didnt touch DNS settings.
so are you now saying that i must cancel this and STOP using Dspam ?
about spradically, and resending - i did in fact resend the email, and surprise surprise - it bounced back - again! at 3 AM last night (GMT+2) → so resending does NOT solve it.
and FYI, the said email is about ticket [RS #AKU-67314-245]: mail delays - which i am still waiting for a reply from support -for hours already.
I’m having the same problem with multiple bounce backs from the ticket system (AN #DEK-53606-733) and I have never enabled DSPAM.
so much for sporadic - this is the 3rd time: 7:52 AM (GMT+2):
This is the mail system at host dspam1.local.
I’m sorry to have to inform you that your message could not be delivered to one or more recipients. It’s attached below.
For further assistance, please send mail to
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
[email protected]: mail for jodohost.com loops back to myself
And I’m paying for this - the ticket was submitted to the 24x7 Anonymous support. And still no response (almost 7 hours later)…
We made some changes that should have solved this loopback issue.
Please do report any futher loopbacks to us here
Because you are using your helpdesk agent email to reply. We will not see them unless you change ticket status that is marked as dead. It is marked as dead because the first 2 posts on the ticket are just bounces from a postmaster email with no clues on what the actual issue is or if something is being reported.
Please always use a different email and create a ticket with [email protected], not your helpdesk.
That’s the problem… the MX record has already been globally assigned by Jodo. Each client and each domain have this setting. I have to go through each and every one to delete it and put a custom one in to bypass DSPAM.
If you want us to wait for you to enable dspam globally… shouldn’t you change ALL of the DNS records back yourself since you were able to turn it ON for everyone???
People still have all control they require. We have used dspam to extend the accuracy of our already available antispam system. If one doesnt wants to use our anti-spam system, they can simply turn it off in control panel.
Turning it off… you mean be deleting the MX record Jodo put there and then creating the custom one pointing to mail?.servicedomain.com? right?
If so that is my point. I did not turn this feature on. Jodo turned it on for everyone, but you are saying I can now turn it off due to problems. It probably should have been NOT enabled via DNS and given us the option to enable it so we could have tested it with a few of our accounts and NOT all of our customers.
If I am totally missing how this thing is enabled or disabled then please clear it up for me, but what I described above with the MX record is how I was told to disable it. And again, I didn’t have a choice in enabling it… it was just enabled for every client and every domain.
No. Just disable “antispam” in mail services in control panel.
To disable it domain wide:
To disable it for a mailbox:
I think there is some confusion here then. I have a client that was getting the loopback issues and she did NOT have antispam turned on at the mailservices level. HOWEVER the account did have the new MX record Jodo changed a short while back.
I had asked this question in support “I need the instructions to COMPLETELY STOP DSPAM for a domain”. Her clients were getting bounce backs to them after sending mail to her giving the loopback error message. Support told me to remove the MX record and recreate it using mail?.servicedomain.com. They never mentioned simply turning off spam via the antispam setting you mentioned. BUT as I have stated she did not have the antispam setting on for her domain or mailboxes.
ok, its me who misunderstood then. Above instructions doesnt apply for her and support told you the correct steps. In this case the antispam gateway is just another hop for her mails. For mail bounce issue, i havent seen them in last 14 hours. This is why i’ve asked to talk to your client if they are seeing more bounces, because i probably have the issue resolved.
Ok… so what are your instructions suitable for correcting?
By doing those steps what does it accomplish in regards to DSPAM?
If it doesn’t stop DSPAM from processing mail what does it achieve?
Just trying to make sure I understand all the options now that DSPAM is in the picture.
I think the one thing I fully understand is if I want to take DSPAM OUT of the picture then do the MX change… but I want to make sure I know what your instructions achieve.
I had another client that got a bounce back to a client, but he had his anti-spam set to aggressive and remove which I believe why his client got the bounce back they received saying it looked like spam.
Tanmaya has presented two options:
I understand DSPAM had a serious issue, and some have lost faith. But I assure you we have put in alot of time and money into this, and we are going to make it a very capable anti-spam platform. We believe we isolated the loopback issue are are monitoring it
I personally am willing to give it a shake down, but there simply are clients that do NOT want the host providing anti-spam at all.
Now with option 1 above. Can you explain this a bit more?
What does it mean that it doesn’t use DSPAM results?
Does DSPAM not mark it with the word SPAM in the subject?
There is also a spam check level in HSPHERE… does this not have any effect now with DSPAM or does this set the DSPAM level.
I’m sure I am not the only one a bit confused with this… any additional information you could share to clearly lay out the full antispam solution at Jodo would be greatful!
Thanks