So you guys just now tell us about the mail merges tonight, isnt it kind of late??? which will lead ONCE AGAIN INTO THE MORNING CAUSING ISSUES FOR BUSINESSES ON A BUSINESS DAY.. ANd 2 days in a roll with cp down that clients can’t check there webmail.. And you wonder why you ruined my business…
you guys just keep amazing me… This stuff should be done on the weekend on on business days. I guess my phone will be ringing again at 5am with pissed off people… You guys are something else…
I told you last week mail6 is very important a big corporation is on that server so now there emails will not work in the morning till they call me… UNBELIVABLE…
webmail has NOTHING TO DO with control panel it works without the control panel.
Webmail is a tiny fraction of services, clients can and should use real mail clients where they have full control of their email, and can actually download and sync it to their own computers most of the time.
now on was hiding anything, WE TOLD YOU it would be tonight. Instead of having a panic attack, keep u with the sources we have provided you.
Maintenance is a fact of life, it happens everywhere, it happens on weekdays and weekends. We have announced multiple times by email that every night is a maintenance node during migration period until it is done. Have you not relayed it to customers?
Really just let us get done with this and stop screaming at us. It is all you are doing.
you open tickets like this: “Ticket #DHN-88241-711: MORE FREAKING PROBLEMS WITH THIS DAMN MERGE”
With a tiny little problem like you uploaded to the old server as the switch was happening then you post this rant where you don’t even make reference to this issue?
You know if you are going to keep up the panic posting screaming and yelling around, I am not going to take it lightly, I am not going to yell back, but I am going to post the facts about what exactly you are screaming about: http://support.jodohost.com/showthread.php?t=22696 ← One unsynced file because you uploaded it while DNS changes in happening. One file that was not even ‘live’
The issue earlier also included her ftp not working which I never heard back what may be causing that??
IM not yelling stephen im frustrated, my clients shouldn’t have to call me 5-6am in the morning upset. And I see it happening again today. 2 Mondays ago on a Monday morning I had 6 different issues all at the same time with this merge, clients were not happy. Monday is the toughest day of the week for businesses after the weekend, they shouldn’t have to walk on in this stuff..
What is the new IP for mail6 so he can change his barracuda at dydns if being done tonight?? So this company doesnt call him then him calling me yelling at me. He just called me actually asking for IP, he’s nervous about this because the company he does IT work for, has over 100 people with laptops in the field and they can’t be down with email.. So you got my clients nervous plus me.
Im on edge Stephen do you understand… If it wasn’t for my cpanel and dedciated server business I would be bankrupt if I had to rely on hsphere like I did few years ago.. I have no one left hardily.. I literally want to cry at night in bed over all this business I have loss, and i mean that. I have worked very hard and take pride what i do.. I am very on edge with all this..
her FTP was down due to migration going, how hard is that to understand? This isn’t rocket science, we have to cut things off at one point on old. there is no reason to go in a all fire panic over every issue my friend.
If he changed the mail6 IP before time, it is not going to help, it is going to hurt:
173.0.129.11
There it is the IP, but don’t change it now. Change it only after mail6 migration done is posted.
No one is making you more ‘bankrupt’ thank you sheer panic over everything. How do you deal with life like this? I mean I got a $350 water bill last month for 52,000+ gallons of water used for my home I havent been in for 3 months. How did I handle it? I called the city and had this disconnect my water because either the meter is broken or a pipe broke in my home.
I am concerned about it but am so involved with this MIGRATION (no merge, no idea where that came from) that I simply do not have time. I am working 20+ hours a day FOR YOU, and everyone else. This migration has gone to come to an end soon for my own good as well. I’ve dedicated a year of my life to it so far.
I answer you regularly, and yes I have gotten your replies to mail, but I will not be replying. I CCed others for accountability, if you want a reply you will reply in kind, until then I will not be replying your mails, as it is not accountable to reply me directly with such messages and expect me to reply direct again. If you want to say it, say it, but don’t just tell me.
I was pointing out if I had to relied on hsphere like i did 3-4 years ago with the lost business yes I would probably be bankrupt, this has nothing to do with my actions or upsetness, it’s loss business.. Think goodness couple years ago I thought out of the box and started offering other services (dedicated servers, cpanel hosting, SSL’s) and word of mouth took over. Wasn’t for that yes i would be in big trouble…
Never do I get upset with any other company as I do with you guys, I never ever yell at anyone I pay services to but you guys. My buttons get ticked off with you guys, especially a couple weeks ago with billing so I can’t kick the bad attitude and this merge and lost business yes im getting more angry it’s affecting me, my business, and the few people I have helping me, don’t you think they are on my butt to..
I am not sure I believe it, look back on your post history, you’ve been going off like this for years now, you go back and forth of saying it was long time ago and recent due to merger, it was none of this, it has just been this way for far too long.
billing has policies, and you know it is no different than any other place, except that we are actually more lenient than many.
At softlayer they generate an invoice on a date, you have 24 hours to pay it or your account is suspended and server shut down. If you pay after 24 hours not only do you have server down, you have a $20 late fee, no questions, no debates. No I forgot to paypal, no my CC needs funds, $20 extra, every time. Policies are in place for protection, and for having a common way to handle everyone, it is so all are treated the same way, and you have a uniform employee policy.
We aren’t perfect, we don’t claim to be, we have improvements to make, transitions to do and that is all part of this process of MIGRATION.
You know Hsphere even with a spark of renewal with parallels is an outdated thing, it has many bugs and Parallels doesn’t help in those manners just a whole lot. But it is a powerful system at the same time.
But screaming at us and blaming us for everything in every case nearly daily, is just making everyone to the point of just end this already, get it over with, now. We don’t like that there are issues, but not all of them are even big issues, they are very tiny. Just take life as it comes and roll with it, loosen up and you will be much better.
I wish you nothing but the best, truly, but we are simply not compatible with your style of doing things, and that has been clear for years.
Stephen, The way billing and the india office talks to clients is not right, ive been angry from a couple years ago with Your CEO with something that happen. I don’t just get angry something happens everytime and it’s not right.
Couple weeks ago, it was nothing about paying, I contacted them as a courtesy because of the 2 holidays that payment would be here anyday ( it actally came in that night that we were auguring and I paid ). I wasn’t even set for suspension for a few days, I just thought I would be nice and let them know a head of time, that was a big mistake.
Billing knows about Alert Pay issues and there delays I proved it to them many times in writing and alert pay website and sent them proof many times and even showed them ALert pay facebook page talking about this, and I knew that holiday could of delayed things even more with Alert pay it was same week Canada holiday and labor day. Some things are out of my control and ALert Pay delays are getting worst and worst that ive been sticking with 2checkout. I live and learn. SO they knew this and to continue to give me a hard time for 4 hours that’s why ive been upset. Never ever would I do that to my clients if they proved to me what was going on. I always give billing proof so they know im not lieing to them.. I don’t use PayPal because my credit card customers do not like it.
Softlayer does not suspend you after 1 day it’s 5 days. Most of my clients pay in there own portal I setup for them over there by the due date so I don’t normally have issues over there. If they are late they pay the late fees. I have rules to and charge my clients late fees. Everyone has rules we have to.
However I would not go crazy and start threatening late fees after one day when it’s never been done in 6 years at a time like this when your clients are upset and losing accounts/business and you guys are having merge issues. That’s why I got upset YOU DON’T DO THAT AT A TIME LIKE THIS. If this was something in play since I started yes DIFFERENT STORY I have to obey by it. You don’t threaten it now with all this going on. That’s what that is about and I’ve been furious over it for over 2 weeks. Never ever have I asked for a refund or money paid back to me with the business I lost. You should see some of the emails I have gotten the last 3 months. Im not lieing about all this loss and pissed off clients. Why do you think some of my accounts got moved so quickly like the woo–in account with the slowness, I just about lost that 6 year old client you think im hot, you should of heard him talk to me..
I done talking about this i hopefully made my point. I have to do some work and so do you..
Yea you said this in the email, but your anger and panic attacks about things have gone on way longer than that even in the forums in 2007 they were a regular theme, so please don’t even start trying to pin it on them or him. there is only so long people can deal with this, and it seems to be mutual.
SoftLayer may have changed things, I know when we started using them it was 24 hours, we’ve been there a while now (this server is there)
I am just asking you to calm down, we are going to see this through and see you out as peacefully as possible, it would be nice to part on a good note here anyway.
I want out trust me. I wanted more then you can imagine, and been working on it for the last 3 weeks non-stop! You know this isn’t a easy process. This is a nightmare with site studio clients and emails!!!
Im also not blaming just 2 years ago but that took the cake, things happen before that also, but that’s history. 2 years ago i Just haven’t been the same, every little thing tees me off espically billing the way they were arguing with me. Never ever heard a sorry from them what has happen just threats at a time like this…
I will reply to the email and i need you to get back to me. I will stay professional but I have accounts that are locked in with you guys and i don’t know what to do, some are very big companies…
your emails are in no way shape or fashion locked, nor is the site studio, sitestudio is available via FTP.
Email are 100% available via IMAP and POP3, IMAP can drag and drop sync between servers with outlook. no it can’t be done via webmail, that is not capable, as webmail is just a feature limited pop3/imap client. If they used a real email client even 1 day out of the week they could have it fully offline synced an not 100% reliant on webmail which is a bad choice anyway. even gmail is down sometimes, amazon has had numerous extensive outages this year, no one, NO ONE is immune to downtimes. The less systems you have to rely on the better, when you cut webmail out, you cut one system out, sure its nice on the go, but otherwise a normal mail client should be used. I even use a normal mail client for my gmail account.
Your not understanding with site studio, of course it can be done ftp, but it has to continue to work with site studio, taking via ftp it won’t work in site studio when you re upload it.
You have to use the data file and site studio database, and it’s tricky to get it to work how are my clients going to continue to edit there websites, people that use site studio because they have no clue how to edit a page in editor or even what a ftp is..
The church account, wants to leave because of the email issues few weeks ago when it was down for days when he was out of town, and I still haven’t heard back from support about this, he wants his site studio data file the other host told him to get.. Luckily he hasn’t called me again about this but he will.. he has like 5-6 site studio sites and he edits them via site studio..
Site Studio is gone for the most part, you realize that?
Its been replaced in the later versions of Hsphere, its a ghosttown now. The documentation of it is non existent. Some of what is requested doens’t exist as that anymore, but we are going to try to get anything there.
I tell you this as a favor, leave him knowing and running site studio only you will be in a world of hurt, anywhere, you’d be far better to wean him off that now than anything else, because it isn’t going to stick around in a workable piece, the sites will probably continue to load, but don’t count on editing going forward.