Whole website / Complete Folder Missing

Hi There,

One of my client’s website which is on win21 has gone missing.

Ticket ID : ZCN-40801-493

When i try to login to the FTP webshell from H-Sphere, it gives the below error.

“ERROR: Unable to change dir “/”
Check directory permissions”

I checked the Forum and there was a announcement that there was a security update.

Kindly look into it.

Regards,
Sriram

We will get back to you via ticket with in 15 mins from now.