Why we don't submit ticket to psoft/parallels much

Customer Support Customer Only Discussion
1

People wonder why we don’t jsut forward every CP issue to parallels and have only amke 1 ticket in the 1.5 years prior to update…

This is why:

http://support.jodohost.com/showthread.php?t=15216

We got a note from them:
Hello, Stephen

All permissions were corrected your server ‘win23.jodoshared.com’,
could you please try now and try to follow our documentation: http://hsphere.parallels.com/release_notes/3.2p0/#ss2.2

Thank you

Konstantin Severenchuk
Technical Support Engineer
Parallels

NO sorry, NOT FIXED. And more than that sites that worked before are DOWN. and oh yea, installer still dies at the same point, and other installers that works before now die. YIPEE! really fixed aren’t we?!

Sorry I am really just ranting a bit as I had finally laid down for a little rest hoping they’d do some help here and not this type of help. I made a decision to have the server in a fully UP state, just no CP access, which is a lot more than I can say for things now.

2

I am trying to restrain myself with them.

It is realy hard after a reply like this:

Hello, Stephen

We have not made any changes of permissions of your server,
we have only checked it and that’s all.
Your sites were down, because WEB sites in IIS was stopped.
now its running and your sites alive.

Thank you

No siteswere not stopped. I am not an idiot, asking for user/pass is not stopped site!

3

ahhhh!!!

http://support.jodohost.com/showthread.php?goto=newpost&t=15216

me right now -->:typing: but inside I am :mad2:

4

:juggle: spent all day it seems working with psoft and I just got one of the problem servers fixed on my own :slight_smile: