Win13??

Customer Support Customer Only Discussion
161

Mark Langille: what was the issue this time? Neeraj: some site causing the high memory usagae Neeraj: I have recycled the pool Mark Langille: which site? Neeraj: there are many site in an application pool

Unless we can get exact feedback on issues it is hard for us to track them down ?(

162

Neeraj did not actually check the pool, all your sites have less than 6 sites(the subdomains count as a site too) in them, he just checked the domain, saw what pool and recycled it.

163

Well I asked him what site but i guess he never looked. Again it makes it hard to fix an issue if we cannot get any feedback.

Sites are still very slow responding, be like this msot ofthe day.

164

Please PM me with the domain that is slow, I am on win13 and browsing sites on win13 that are just fine.

There may be a way to track what is slow, but I can’t post it publicly.

165

Why have all today’s messages been removed in this thread and also from the outage thread regarding Win13??
Looks as if the forums have been restored from a backup from yesterday, all today’s posts seem to be gone.

166

sorry for that, vbulletin is so complicated :frowning:
http://support.jodohost.com/showthread.php?p=42407#post42407

167

Just noticed the corruption message. Sigh, nice to have a log of all this but I guess now it is gone with today’s isues.

168

Well you do have a 17 page log of most of it :slight_smile:

169

[QUOTE=Yash]
Well you do have a 17 page log of most of it :slight_smile:
[/QUOTE]

Yash - I’m not in the mood to find that the least bit funny. I just lost over 1.5 hours helping report these issues to your tech support who were unaware of the issue, and issue that was not due to our sites at all.
Yes 17 pages plus today’s page of ongoing issues that never seem to be resolved. You also pointed blame at me in a PM for complaining too much and when I asked for a refund you went so far as to ask for proof of dowtime that was outside our control. To say I am NOT HAPPY right now is an understatement. MOST ALL of the issues in this thread were outside our control and you have the gall to accuse me of over complaining. I AM NOT IMPRESSED. X(

170
  1. I never said even once that you were complaining too much. Where have I said that?
  2. I never blamed you for your issues. I just mentioned that alot of these issues seemed specific to you. I asked you how much downtime do you believe is out of your control, I would take your word and apply SLA to your account

I understand you’ve had alot of issues here, I can see that. We have apologised, Stephen and our windows team has worked and spent alot of time with you and now we are moving you off Win13 to see if it helps.

171

[QUOTE=Yash]

  1. I never said even once that you were complaining too much. Where have I said that?
  2. I never blamed you for your issues. I just mentioned that alot of these issues seemed specific to you.
    [/QUOTE]

You certianly implied it and joking about the issues we posted doesn’t help matters. This is either a serious issue or it is not, we are tired of playing games. All we want is a reliable server, sites that are down because Hspehere is locking files that has nothing to do with us for example doesn’t instill confidence.

I give a big thanks to Stephen and the others that have helped on this to date, their work has bene outstanding, however the fact remains we have a lot of issues on this server.

I’m not going to say any more on this, we will just have to base where we host on how you respond to the issues and how the server works in the future. We cannot afford to have sites sporadically down like this moving forward.

172
  1. I have read ever single post you’ve made and have always taken it seriously
  2. Alot of your issues seem to be specific to you, your website or your pool. I am not implying that the problems were caused by you, all I am saying that this isn’t necessarily a server stability issue.

I am sure you have sites on other servers and know for sure that we do deliver on our 99.9% uptime promise. And as you discussed witht he Windows team, your account is being moved off win13 if that helps.

Once again I apologise and I hope you continue with JodoHost.

173

[QUOTE=Yash]

  1. I have read ever single post you’ve made and have always taken it seriously
  2. Alot of your issues seem to be specific to you, your website or your pool. I am not implying that the problems were caused by you, all I am saying that this isn’t necessarily a server stability issue.

I am sure you have sites on other servers and no for sure that we do deliver on our 99.9% uptime promise. And as you discussed witht he Windows team, your account is being moved off win13 if that helps
[/QUOTE]

Thank you, hopefully another server will help.