Win7 troubles

Customer Support Customer Only Discussion
1

Is Win7 not feeling well today? I’ve been having FTP troubles for the past several hours, and very slow response.

Sent in a ticket ages ago and I haven’t even received the automated ticket response.

Can someone look at Win7 please and find out why it’s acting up?

Thanks!

2

I restarted one pool that was using a lot of memory and should not have been, it is responding better now, cpu load is a bit high now due to the backup running but the server is working much better overall.

3

Thanks Stephen. Still not sure why I didn’t receive a ticket autoreply tho? No response at all there.

4

Win7 is being a real slow poke again… I know it’s nearly summer over there, but is there too much activity in the pool again? :slight_smile:

5

Thanks, definitely snappier now.

Now that’s what I call service! Woo! :slight_smile: If you catch the culprit, whack him round the head with “ASP For Dummies” for me. Hard-cover edition. :laser:

6

Win7 is being intermittently slow again.

Is this a server problem or someone on Win7 overwhelming the process pool?

[edit] The site uses MSSQL5, so it could be that instead..

7

it could be MSSQL5 at the times you are posting, some backups are(actually that would be were) still running(a bit late)

8

Ah thanks Stephen. Isn’t it ~10am over there? What time do the backups start? :slight_smile:

9

Start at 3am but mssql5 is taking longer than usual recently.

I am not seeing any issue on either right now however.

Actually, just checking win7 it is goign fast then slow, then fast, so it is not mssql5, it is win7. Will assign someone to watch it for abusing domain today, sounds like someone may have some misbehaving code.

10

I might have to get you to change a major site of mine on Win7 to a different server - or is it just the pool that’s slowing down?

I just got a few script timeouts on this site which is a major client of mine, and I’d like to not have this happen on this app. It’s an ecommerce site and I can tell by the logs that PayPal IPN is getting script timeouts as well when it posts back to the site’s IPN script. From the log:

2007-04-02 14:04:41 POST /paypalipn.asp - ASP_0113|Script_timed_out

So this is getting a bit bothersome. What are my options here?

11

You can easily be moved, but PM me the site name and i will check the pool(I see a new PM now if you have already sent)

12

That couldn’t have been me - you have to submit your post before I know what you’re saying! :lol: :bolt:

But seriously, what’s the downtime of a site to move it to another server? A day or less?

13

Downtime is not anything really, as the DNs and site stays both servers for 24 hours, so even dns cache going to old will still work.
You said you need asp.net 2 anyway, so its the best bet to move before it is urgently needed.

14

Thanks Stephen, yes please go ahead with that.

I have formally notified Jodo that that domain sends bulk emails to site members - will I have to do so again once it’s moved to the new server?

[edit] It’s worth mentioning that this level of support for “elective surgery” is much appreciated and separates Jodo from the run of the mill providers out there.

15

No the mass mail permissions reside on the mail server itself.

Please submit a ticket for the asp.net and site slow issue, you can tell them there is no $10 to move it, reference them this post if needed :slight_smile:

16

Thanks Stephen, will do. However I will accept the $10 charge, it’s well worth the service but thanks very much for offering!

17

Wow you are up early!

18

It’s the Easter weekend - just got home at 3am and going to bed, full of chocolate, wine and a delicious curry. :slight_smile:

19

Just a quick update to say the changeover went smooth as silk, even though that account was a bit “unusual” - special settings etc. I didn’t have to adjust a thing. Well done and thank you! mwah! :slight_smile: