WinCF2 mail spool delays?

Customer Support Customer Only Discussion
1

I have ticket FLV-25164-356 entered in. I have a customer that uses cfmail to send email to a pager mailbox (kind of a kludgy way to send pages) from a web page. However, since moving to here (which was last Thursday/Friday), they have had periodic times when mail seems to be delayed for 20-60 minutes. Can someone at Jodohost please tell me what the spooler settings are set to (it should be 30-60 seconds, if I remember correctly). This is vitally important to be working such that the mailbox gets the email within 1 minute of the form being filled out, as these pages are being sent for clinics and hospitals throughout the state.

Thanks,
-Ben

2

Hello Ben,

it seems the issue is that someone sent a large newsletter and flooded the spool with undelieverable mail. I have cleared the undelieverable and its going out steady now.

3

This has been ongoing for the last 3-5 days intermittently. This is a brand new customer, and this doesn’t look good for us to say the least. Even with undeliverable mail, the spooler shouldn’t take 20-60 minutes to catch up should it? What is the spooler set to and how many threads?

Thanks,
-Ben