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The kind of “f” words that you have used with our female staff is not acceptable. We have right to turn off your service for using such unprofessional word and language.
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- We do allow some credit limits to our customer so that they can pay the outstanding without having services interruption by Hsphere, this is customer responsibility to pay in time, to avoid account suspension.
You have requested for some extend grace period to pay your account outstanding, and billing was taking care of your account till you promised to pay.
Exceptional help from our staff: -We respect your association as a old customer, and that is why billing has written you an email before removing credit limit. As to remind you, to clear the payment, because once we remove the temp credit limit the account would have suspended automatically, as your account was showing negative balance.
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Staff had provided me the chat transcript. I see that four letters word is used but missspelt. I see that freaking is also used but missspelt.
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You also threaten our staff ( shubham ) on Live Chat for legal court, on his request for your “apologize email” at billing email id.
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On our repeated request to apologize email, you have been calling our office and asking for “Priyanka”.
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Then you have posted " this threatening post " on Support forum, with an intention to harm our company image.
This is not the first time you have used abusive language and threaten our staff, it has happened in past too.
We are not here to hear abusing and curse word from our customers. we are here to serve them professionally.
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We have every right not to respond to you, if you use the four letter word in you chat with our (female) staff.
It is our professionalism that we continue to respond to your LiveChat and Phone call.
We have no tolerance policy against this kind of language, we request you to please be noted for future.
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