You have no permissions on this plan

Customer Support H-Sphere Reseller Hosting
1

When I try to resume an account I get “You have no permissions on this plan” and I can’t resume it. They have paid and I need to resume them. I need help now so I don’t lose them as a customer.

ticket number: IJL-25080-522

I know I just submitted it, but I kind of need action now since my customer needs their account back and they paid me.

2

I resumed user account.
kindly check it out.

3

For the sake of complete information for future searches, here is how plan access it set:
http://jodohost.com/reseller/html/access.html