your envelope sender is in my badmailfrom list

Customer Support H-Sphere Reseller Hosting
1

I’m sort new to jodohost, but I’m having quite a bit of troubles with my ValueHost account.

1st of all, I’m trying to create a trouble ticket, but I keep getting this error in my MSN mailbox

The original message was received at Mon, 18 Jul 2005 21:44:03 -0400
from localhost [127.0.0.1]

----- The following addresses had permanent fatal errors -----
[email protected]
(reason: 554 sorry, your envelope sender is in my badmailfrom list (#5.7.1))

----- Transcript of session follows -----
… while talking to mail.m****here.biz.:

DATA
<<< 554 sorry, your envelope sender is in my badmailfrom list (#5.7.1)
554 5.0.0 Service unavailable
<<< 503 RCPT first (#5.5.1)

Thank you
Ed

2

Looks like you have sent more then 100 mails from your mailbox, that’s why your mailbox is listed in badmail list.
To unlist you must send us this form.. http://support.jodohost.com/showthread.php?t=3708

Also, use your authorised mail id only to send mails/tickets at Helpdesk.

3

Which mailbox are you speaking of?
On my MSN mail account (which I hardly use) I’ve only sent 14 e-mails May of 2005.

Also (forgive my “newbeness”) but what do you mean by “authorised mail id”

Ed

4

Authorised mail id means the mail id you are registered with jodohost as reseller.

The message you get is because any of your mail box voilated the mass mail policy ( either your/your client;s mail box).

5

You can get mass mailing permission by filling in permission form. You can read details by visiting - http://support.jodohost.com/showthread.php?t=3708

6

I did register with the correct reseller id - thanks

But, I really do not understand how I can violate the mail quota. I have only 3 of my 40 domains transferred over to Jodo. Of those three, they all have mail alias account (no POPs) except for 1 POP account - which is my personal one and I know for sure that I haven’t been sending out 100 e-mails a day.
And I’m sure is not because of my mailform script on my site, because I cannot get it to work since I transferred the domain over - The reason I submitted a ticket in the first place.

Ed

7

Our linux incharge is available currently. Can you put the ticket number here ?