I was visiting syspark.com and saw that they have this list of 10 Commandments on their site-- rules they follow to provide services. They are (quoted)...
- Customer statisfaction is a goal, because without them, Syspark has now reason to exist.
- Quality is defined by each customer.
- Be reliable, keeping our service promesses.
- Find ways to surpass our clients expactations, to make them say "Wow !"
- Apologize. Solve the problem, immediately.
- The customer is not always right. But what matters is the customer must remain a customer.
- No news is not good news. Seek feed-back from customers and really listen to what they have to say.
- Customer perception may be wrong, but it is real and this counts.
- Be effective and make things easy for the customer. People must like doing business with Syspark.
- Excellent service is a team effort !