alung2003, as being reseller with us, we allowed you more than 25 days to pay after due dates of payment and sent multiple reminder before automatic suspension of your account.
We also allow 10 days as grace period to our shared customer to clear their outstanding dues after due date of payment but before automatic suspension.
You are requested to keep up-to-date your billing email ID in control panel to get your billing notification/Correspondence in time and clear your outstanding dues in allowed time to avoid such suspension or inconvenience.