ASP.Net Site times out after a minute of inactivity

Discussion in 'H-Sphere Shared Hosting' started by dkreviews, Aug 18, 2014.

  1. dkreviews

    dkreviews Guppy

    I have an issue with my site where it timing out (recompiling?) after a minute of inactivity. There is no such setting in h-Sphere to change the keep-alive or some sort of related setting. Is there something can be done?

    It similar to this issue, but my case it's 1 min instead of 20
  2. akshay

    akshay Administrator Staff Member

    Open a support ticket with mention domain name then we will check it in more details.
  3. dkreviews

    dkreviews Guppy

    How do I open support ticket? When I do it from the h-sphere account the email goes to the reseller account?
  4. Stephen

    Stephen US Operations Staff Member

    You can open by email directions here, go to General Support then email:

    The helpdesk in hpshere goes to you if you have a reseller account.

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