AWStats Problems

Discussion in 'H-Sphere Shared Hosting' started by Logan, Jun 13, 2005.

  1. Logan

    Logan Perch

    Anyone having problems with AWStats on win5? Yesterday, I couldn't see my stats due to some server configuration or security problem. It had been working fine for weeks. I logged a ticket and it was fixed yesterday. Now today, I can't login to see the stats using my CP ID and password. Logged this as a ticket too. Waiting for this to be fixed.

    I find it odd that all of a suddent there's these problems with AWStats when I have not seen any changes to or work on win5 in the Announcements.
  2. SubSpace

    SubSpace Bass

    You need to use your FTP username and password to access AWStats.

    That being said, I'm getting a script error on my AWStats on Win5:

    Can't open perl script "C:\HSphere\skeleton\AWStats\awstats.pl": Permission denied
  3. VividWeb

    VividWeb Perch

    Same here. Getting a permission denied error.
  4. Stephen

    Stephen US Operations Staff Member

    Sorry I did not see this before, it seems psoft made some changes during the migration, and some security settings got reset, this should however work now, but I don't have a username and password to test.

    If any one of you on win5 could check, it would be great.
  5. VividWeb

    VividWeb Perch

    Seems to work now. Didn't ask me for a password, but not sure if it just cached my password from previous attempts. I'll close down the browser and try again. But definitely have some access to the file.
  6. Stephen

    Stephen US Operations Staff Member

    Thanks or the report, I did not change the IIS security settings, so it probably just had it cached, please let me know if it still does not ask,as I will need to work on that.
  7. Logan

    Logan Perch

    My FTP user ID and password did not work until I reset my FTP password to the same as it was before, and now it works.

    I hope it bother you a lot that Psoft makes these types of changes, that inconvenience and piss-off your users, without telling you about it.

    On the other hand, if you knew of this impact, why didn't you tell us?

    Yet another example of bad communication or bad management (you choose).
  8. Stephen

    Stephen US Operations Staff Member

    We did not know about the issue until it was reported, no I am not happy that psoft made such changes.
  9. Logan

    Logan Perch

    This is not the first time Psoft changes have caused problems. Is something being done about it?
  10. Yash

    Yash Bass

    Logan, small issues can happen after major migrations like this. it's impossible to ensure thing, however small it is, is working correctly.

    We need to prioritize issues.
  11. Logan

    Logan Perch

    Let me clarify my question. Is something being done about the fact that Psoft always manages to change things without your awareness. I understand this incident was minor, but how many minor incidents do you put up with until something is done?
  12. Yash

    Yash Bass

    PSOFT played a major part in this smooth IP migration.. Their techs were with us almost 24x7 during this move.. taking care of and watching critical systems...
  13. tomzzzy

    tomzzzy Perch

    I have problems with webalizer on win8.
    It stopped on june 8 or 9 and it doesn't count anymore.
    Can You see what is wrong about this please.
    I sent mail to support yesterday and here is what i got back.
  14. Stephen

    Stephen US Operations Staff Member

    That was actually the reply we got from psoft on the ticket we sent to them about webalizer for you.
  15. tomzzzy

    tomzzzy Perch

    So how long should i wait?
  16. Stephen

    Stephen US Operations Staff Member

    They said 24-48 hours, it has already been about 36, if it still does not work after midnight tonight, we will make sure they know and get it fixed.

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