Can't add email address

J

jdrozd

Guppy
I just signed up for a 'Value Windows' account, and tried to add an email address as in the help documents.

I keep getting the error:
Failed to add new resource.
There is not enough money on your account balance. Please send a check or verify the validity of your credit card.

Do I have to pay for more than the two original email addresses?

Edit - I don't think I can do anything really with the Control Panel. I tried adding a database and got the same error. I paid via PayPal. Is it still awaiting payment to you?
 
I posted the same question when I joined. You need to wait about 24 hours for payment to go through various checks.
 
Please open a ticket for this one. I need to know your username
When new accounts are created, they are credited as well. You only have have to wait for a credit on successive payments
 
Can you please send a ticket to support with your account ID so that we can look into it.
 
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