Can't Send emails but can receive.

There is no problem with the mail servers. Kindly open a ticket with complete details.
 
i have received similar reports from customers over the last few days. still trying to get proper error messages out of them.
 
oh-oh... just getting some of these error myself and have submitted a ticket (#41682), seems to relate to a specific ISP.
 
reply from support as follows:

We dont have any mail server issue. Kindly check it and let us know if the problem persists. I am able to check the smtp status of 194.90.9.19 . This is also workign fine.

Regards
Satyendra​

The fact that you can check the smtp status on that IP unfortunately does not help me, seen as my emails to this ISP are bouncing back from the h-Sphere system.

I expect you to look into this matter properly, seen as i cannot contact my customers in this ISP.
 
Yash said:
We'll look into it

There is no such issue with the mail server as such.
Click to expand...

Yash - based on the recent replies to the ticket, your team needs a hand on this ticket, please help them. thanks.
 
Yes, tanmaya will be investigating this thoroughly in 15 hours from now. He has quite a bit of experience in these issues and we'll give you an update then

Don't worry about the ticket response given by Satyendra.
 
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