control panel and mail down??

Discussion in 'H-Sphere Shared Hosting' started by Logan, Aug 23, 2003.

  1. Logan

    Logan Perch

    I was able to send myself an e-mail from Yahoo. Last night it bounced back, but now it appears to be working. But I still have to use the IP address to retrieve my mail.
  2. yorri

    yorri Perch

    Well your prior record didn't helped me in all the problems of the datacenter shift nor did it help me with your problems yesterday. Telling me this does not make the problems go away nor does it make it less frustrating for a customer. For example, I still cannot connect to the control panel. having more access to a standby server means little to me right now.

    In addition, I was unable to check, receive or manage any of my services with jodohost yesterday or right now.

    Regarding uptime....Your network page yesterday was showing uptime but it doesn't indicate problems with name servers and since your website was up yesterday, I am sure all the services like Hosting Assured will show that jodohost was up and running. This is the truth but it it misleading to the public as the uptime of Jodohost's website is not an indicator of how the rest of the services are running...Yesterday and today's problem is a perfect example of this.

    I am sure it is not easy running a hosting business and it is probably inevitable that these sorts of problems do occur because these are the same downtime problems I have experienced at every host I have ever been with. The only difference between those companies and Jodohost is...

    You own up to the problems AND You have excellent communication with your customers. This is the only reason I haven't jumped ship and probably will not over this but it will most likely prevent me from referring other people to your business as they remind me of the times email gets bounced back or when the website is down.

    I don't know about others but I seem to have friends that get ticked off when my email isn't working and over the past couple years of bad web hosts it has happened a lot. Just like a musician who is only as good as his last hit...Web hosts are only as good as their last problem.

    I am looking forward to the day when these problems are history but it is going to take more than this post to win back my trust and I certainly fear the next upcoming changes because it is obvious that you cannot guarantee smooth transitions.
  3. Yash

    Yash Bass

    Could you please describe the error you are currently facing with the Control Panel? Do you get a cannot find server error or a 500 error? Also, what other services are you having problems with? All services are running at 100%. We are still working on the name servers however

    I'd also like to say that we don't hide anything from our customers or potential customers. These support forums are open and every potential customer can see these posts. We however do have plans to close this section when we introduce the new network status page. As I said, it would provide accurate data that it would pull directly from the servers. It would give accurate uptime stats as well as downtime information and would probably have a diagnosis module to help you solve common site down or mail problems without opening a ticket with us.

    Hopefully, we'll have some new faces here at JodoHost as well that would allow us to distribute the support load and provide something close to 24x7 support. This is all planned for September along with new software such as HordeMail

    This is something we are not rushing into. The datacenter shift was extremely important because many customers were complaining about our IPs being blacklisted. The September changes are just to better our existing services and are nothing close to the complexity involved in a datacenter shift.
  4. Mike

    Mike Perch

    Well, this datacenter shift didn't go as well as it should have but I do appreciate their effort. How many companies can afford setting up parallel servers and then having data transfered and synced while all the sites were live? I think JodoHost put too much effort in planning and less in testing.

    Is (or was) this DNS problem related to the DC shift because isn't it over?
  5. Yash

    Yash Bass

    This problem seems to have been caused when we turned off the redirect scripts. So technically yes, it was a result of us doing the last step of the DC shift.
  6. yorri

    yorri Perch

    I am getting a cannot find server error.

    I wasn't implying that you hid information. I was just mentioning that just because your servers are up and running doesn't mean your customers can use them and/or the services running on them. Obviously when there are name server issues, or ip caching issues or whatever else..these problems are not necessarily recorded by monitoring software so it falsly looks like everything is working fine...hense my apprehension awhile back when you added the seal of Hosting Assured.

    It may be true that one or more of your server may only have been down for a few minutes but it's been almost 24 hours since I have been able to get to the control panel...this is just an example of what I am trying to express above. So...just because something is running doesn't mean it is working...and something that is not working is no better than a down server.

    As for other services not working....I think the control panel is the only thing down for me right now. I have changed outlook to use ips but I am hosting a domain for a friend who is non computer literate user who relies on to use webmail so as long as the name servers are not working correctly..he cannot access his mail and you probably have been in a situation where you have had to explain things to non computer literate is not easy. He just knows where the bookmark is and that is not working right now for him because is redirecting him to the website.
  7. yorri

    yorri Perch

    Just wanted to give an update from my end

    You are probably still working on the problem but.....

    I am finally able to get to the control panel and is redirecting to the new ips

    but yahoo is still using that old ip of means mail from yahoo is still being bounced back.
  8. Yash

    Yash Bass

    Re: Just wanted to give an update from my end

    Are you sure? I had sent out a test email from Yahoo and came in fine. Robert is reporting the same thing...

    We fixed the DNS problem... we are just letting the changes propogate mainly mssql2 and mssql4 before we make an announcement. The mail server and control panel IP had over 24 hours to propogate which is enough...
  9. yorri

    yorri Perch

    Re: Re: Just wanted to give an update from my end

    I just sent another email and it came through this time. So it looks like everything is back to normal now.

    When I wrote the last post I had just sent one and it was bouncing is the header from the bounced email. I guess it just needed another hour or so to propogate.


    Message from
    Unable to deliver message to the following address(es).

    <>: does not like recipient.
    Remote host said: 550 5.7.1 Unable to relay for[/email]
    Giving up on

    --- Original message follows.

    Return-Path: <>
    Message-ID: <[email protected]>
    Received: from [24.201.154.] by via HTTP;
    Sun, 24 Aug 2003 17:12:07 PDT
    Date: Sun, 24 Aug 2003 17:12:07 -0700 (PDT)

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