cp account refunds

Discussion in 'Billing Support' started by cdog, Feb 24, 2008.

  1. cdog

    cdog Perch

    If I have used more cp accounts than the quota allocated to me and I remove one e.g the customer decides to go elsewhere before the annual billing period has expired does hsphere refund me for any months I have paid for in advance for this account

    for example
    I sign up customer for annual account
    hsphere charges me $6 for additional cp account
    customer leaves after 6 months

    does hsphere refund me $3 ?

    Thanks in advance
  2. tanmaya

    tanmaya APAC Operations Staff Member

    As per my idea of Hsphere billing, if this user was created when you were under your quota of free accounts, you may not see a refund. This is because, for Hsphere, it is just a free resource, you don't pay for it, so you don't get a refund. If this was created when you were above your quota of allocated free accounts, refund will be around $3.
  3. cdog

    cdog Perch

    Thanks Tanmaya
    Yes, I was referring to being above the allocated quota

    Craig

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