As a re-seller I occasionally see accounts where the actual disk usage is MUCH smaller than the value reported in H-Sphere. I've had this problem in the past, and I've currently got a support ticket open to address some specific issues - but I'm wondering if there is a more general explanation for the problems? I understand the 'average' nature of the numbers displayed - and maybe this is all due to that - but the problem seems to be unfixable, and very hard to track on the user side. As an example - I have an account that indicates it's using 363 MB in the Reseller H-Sphere report. If you login as the user, it also shows 363MB used. If you use the web file manager it ALSO shows 363MB used. However, if you download EVERY file, including all the log files, there are only 51.3MB - that's uncompressed, actual files (Windows says "Size: 40.9MB, Size on disk: 51.3 MB") I have not deleted files recently - in fact it was last accessed 3 months ago. This is no email or SQL usage... I suspect it might be occurring on 'old' accounts - this account was active for many years, and only 'closed' last year. However, the fact that I am now paying EXTRA for a weird 'rounding' or 'averaging' error seems like a major bug!