Will someone please respond to the questions I asked in support ticket HIJ-69598-145 and then please tell me why it is common practice to leave questions unanswered. I've had this ticket open for 10+ hours. It has taken a total of 8 hrs to respond twice. The first response to the ticket was clearly absurd. Could you really not have deciphered the URL from the account ID I provided? I have that capability and I'm just one of your lowly resellers. The second response, 6 1/2 hrs later, had nothing to do with my issue and the questions I asked were not answered. I've been with JodoHost for over three years. I've given credit when you have clearly deserved it. I've raised concerns when I think attention to an issue is needed. Now I address my frustrations. I hesitate to post these issues on your forum, but I think it's appropriate to do so. I can't speak for anyone else, but support for my reseller accounts has been on the downslide.