Els-34813-691

T

TrueBlue

Perch
Hello,

I seem to see a recurring theme, if a trouble ticket is not solved in the first round of responses it is never looked at again. Case in point, I responded to trouble ticket ELS-34813-691 on Thursday and have yet to receive a response.

Please advise on the status of this ticket...
 
Status of your ticket was set to "awaiting reply" even after you updated that."Awaiting Reply" status of a ticket makes it invisible in support desk that's why it was not answered.I'm looking in to this now.
 
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