Email accounts settings changed?

[manopb]

I noticed that in a clients CP, that only I access, that several alias accounts have dropped their alias setting status to an account of name only with no function. Has anyone else seen this happen??(

Further, I am unable to change the account back to a functional alias account!

 

[Stephen]

Never heard or seen this, have you submitted a ticket?

 

[manopb]

Ticket JVZ-26916-301

 

[manopb]

After trying again, I was able to change one of the affected accounts back to a working a alias.

 

[Stephen]

We will still take a look, have not seen this happen before.

 

[manopb]

While the issue has been closed on the support ticket system, my hope is that I can still get some kind of response as to why this happened at all.