Emergency Contact?

Discussion in 'H-Sphere Reseller Hosting' started by david3rd, Jan 19, 2018.

  1. david3rd

    david3rd Perch

    We have a client site throwing a 503. They have a presentation using their website in 10 minutes. I submitted a ticket (#579092 ). I also tried to get on live chat but it just said someone would respond sometime. I tried to call but immediately went to a voice message.

    When I logged in to view the ticket I submitted it was set to medium priority. I could not figure out how to set it to high priority.

    Is there no way to get ahold of you for emergencies like this?
  2. david3rd

    david3rd Perch

    ... and right after I post that the site comes back up. Thanks!

    Still, is there a better way to get ahold of you for emergencies? Makes me panic a bit when I cannot get ahold of anyone to talk to.
  3. Stephen

    Stephen US Operations Staff Member

    always has been helpline AT jodohost.com (change out the at for symbol)

    This goes to on shift manager and executive manager too.

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