FTP and File Manager down

[BluJag]

I suppose these are related to the Waco move. Not possible to use FTP nor the CP File Manager.

Also, Helpdesk still not accepting logins.

 

[Stephen]

maybe hitting old server ip if it is a migrated domain (which i don't know and asked via private)

 

[BluJag]

Thanks Stephen - I replied - it's Web 4

 

[BluJag]

Sorry Stephen - my PM box was full so I had to clear it. The answer is an Authentication failure I'm afraid.

 

[Stephen]

This is part of the DNS/IP mess on web4/5 that we are working to clear up already (as posted in migration thread) just learned that on checking with techs about the issue.

 

[BluJag]

Just had an email from the Helpdesk people saying the login probs should be cured, along with all the DNS snags. Sad to say, neither is true - no change from a few hours ago.

 

[Stephen]

Hrm, you will need to reply with which login is not working, I didn't get that detail in private to check further.

 

[BluJag]

Just sent you a PM Stephen with the info

 

[Stephen]

need to know the web4 username, not that one

 

[BluJag]

Sorry Stephen - PM'd you with it.

 

[Stephen]

We reset password and it is working.

 

[BluJag]

Reset to what - the one I PM'd? I still can't login to Web4 FTP nor Filemanager from the CP and still can't login to the Helpdesk.