help tickets

M

mioki

Guppy
I submit a ticket last week, no answer
a few days later I submit a ticket again, no answer

please Jodo, respond to help tickets !

Thanks
Mioki
 
We have none that are sitting in queue that long. If you are a reseller, be sure that you sent to us, and not to your self, this is a common mistake to send to yourself.
 
thanks for your reply

ticket nr #563205

I checked if I sent the tickets correctly, but i can't see how
I have submitted the tickets from the service account, is that wrong ?

thanks
Mioki
 
Yes that is wrong, that went to yourself, so we do not even see them.. our ticket IDs look totally different they typically have letters and numbers in them.

go to www.jodohost.com/help.asp

http://www.jodohost.com/help.asp#SupportTicketSystem (tells where to login based on date you became a customer)

And you can email tickets as well:
http://www.jodohost.com/help.asp#E-mailSupport

So, we did not, and are not ignoring you! We just can't see what you sent, we can get this resolved if you can send to the proper place. If you need assistance, go to www.jodohost.com and then to live chat, and someone will help you to submit a ticket to us if needing more than can be done on chat.
 
Thanks for your answer Steven.

Sorry for the thread, I have to read better. (the welcome mail)

Mioki
 
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