helpdesk is not working?

O

olley

Guppy
I created a ticket in http://helpdesk.jodohost.com/support/ system yesterday and it never appeared in my ticket list, no one responded or contacted me. I created another one 5 hours ago - same thing, like it never happened.

I know that helpdesk tickets never appeared in the list instantly after creation, but now it looks like the system just quietly swallows them down without any confirmation or ticket number.
 
that happens if you email address sending from and the system email address do not match.

You will be best to email the helpdesk in this case. and we can research it, you can also email to helpline AT jodohost.com and give us your email address as entered in the helpdesk and we will verify it from there, and also help you to sync it up if it is not the same as your hsphere account so this won't happen anymore.

To email a ticket you can use:
Windows or Linux Hosting, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com/
please email [email protected] for support

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
please email [email protected] for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
please email [email protected] for support

Windows VPS Customers, please email [email protected] for support

(Please always mention your user name when contacting us by e-mail)


We can get it on any of those addresses. We can also as stated help you get the helpdesk access arranged on the helpline address.
 
Thank you!
I emailed to helpline with my Helpdesk username asking them to reconnect it to my email address.
 
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