live chat

Discussion in 'Database Support' started by equanimity, Mar 30, 2009.

  1. equanimity

    equanimity Perch

    I have a serious server issue and I can not contact with live chat in 20 minutes. What's happening?
  2. Stephen

    Stephen US Operations Staff Member

    There's no issue with live chat that I know, you'd be best to submit a ticket if you haven't done and then retry the live chat.
  3. equanimity

    equanimity Perch

    I'm submitting tickets, but when the issue is serious (last days there are very serious issues in sqlserver ) I can not wait 1 hour, but I can not open a live chat session in less than 15-20 minutes. Righ now I 'm waiting for 15 minutes and I couldn't open a live chat session.
  4. Stephen

    Stephen US Operations Staff Member

    Your tickets and chat were both answered, and I also was on this server before even knowing of your issue and not seeing any problem serverwide today.

    I did work on it extensively yesterday but the abuse has not returned.
  5. equanimity

    equanimity Perch

    yes, I was answered by chat, but 25 minutes after I opened the session. Last 3 times I have try to open live chat last month, always I got response time similar to this.

    You say: "...I also was on this server before even knowing of your issue and not seeing any problem serverwide today...", but I got several sqlserver timeouts as you can see in my ticket . Perhaps there is not the same that yesterday, but something is not right, isn't it?
  6. Stephen

    Stephen US Operations Staff Member

    Arijeet has tried something, this can happen sometimes with connection pooling.
  7. equanimity

    equanimity Perch

    the issue is going on. I'm having sqlserver timeouts right now
  8. Yash

    Yash Bass

    Having someone look at the server, what SQL server is this again?
  9. Stephen

    Stephen US Operations Staff Member

    it is MSSQL11, server side is just fine.
  10. Yash

    Yash Bass

    equanimity, the feedback I'm getting is that Stephen as well as Manish have been constantly monitoring the db server as well as the web server, looking for your problem.

    Right now, everything is working fine. I'm sure they will catch it soon

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