Mail1 still down?

Discussion in 'H-Sphere Reseller Hosting' started by Phurion, Nov 28, 2011.

  1. Phurion

    Phurion Perch

    This post indicates it should be back up (at least at the time of my posting), but I still can't connect.
  2. akshay

    akshay Administrator Staff Member

    Only imap services was stopped, now we are started it again.
    We apologize for the issue, and would like to thank our customers for their cooperation.
  3. Phurion

    Phurion Perch

    I'm not using IMAP. None of my POP3 clients will connect, nor can I connect via webmail through the control panel for the domain. Getting "Login Failed" via webmail, and can't reset the password in Control Panel.

    Something's still broken.
  4. Stephen

    Stephen US Operations Staff Member

    Webmail uses imap, same for CP, so that was related to the issue with imap stopped.

    POP3 is working, but being slow, due to high load on servers.
    there is a lot of mail in queue on both servers.
  5. arathra

    arathra Perch

    Is there an eta for this? My customers can't access emails. I wrote to tech support and opened a ticket about three hours ago but no answer from them either...
  6. Stephen

    Stephen US Operations Staff Member

    You should be able to access old mails, new mails are getting stuck in the queue for processing, but not going out of it much at all, and we are working to resolve that. IMAP and POP3 both may be slow to access, as the load is high.

    We are trying to resolve all matters, and will update the status forum if any service is temporarily enabled/disabled etc.

    Edit: Mail1 IMAP is currently down and status forum reflects that, it means webmail and cp cannot communicate to it at the moment. It is disabled for maintenance by admin.
  7. Stephen

    Stephen US Operations Staff Member

    There has been some good progress on mail queue processing now
  8. abhishek

    abhishek Administrator Staff Member

    Problem resolved.Please open a support ticket if you still have any problem.
  9. arathra

    arathra Perch

    It appears to have gone off again...
  10. Stephen

    Stephen US Operations Staff Member

    No, it is up, but again some high load on it, however all services are up at this time.

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