Mailing lists - trailers (footers) not working

Discussion in 'Email Support' started by skypanther, Jun 9, 2010.

  1. skypanther

    skypanther Exalted Code Master!

    A client tells me that he's tried to add trailers to his listservs and they're not showing up. I gave a look in the CP but I don't see anything particularly wrong with his list configuration. Are they supposed to work?

    This is on a cluster 1 site on web15.

  2. akshay

    akshay Administrator Staff Member

    I would like to suggest to you please open a support ticket with mention all information. So that we can check it.
  3. skypanther

    skypanther Exalted Code Master!

    Thanks Akshay. Ticket BVW-16583-129 just submitted.

  4. skypanther

    skypanther Exalted Code Master!

    For anyone who looks at this thread, the resolution was that this was simply a misunderstanding of the capabilities of the list management software. It will add trailers to just text-only emails. My client was sending HTML (formatted Outlook) emails to the list.


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