MS Outlook Express cannot send & receive

Discussion in 'Email Support' started by silverstone, Jan 12, 2004.

  1. silverstone

    silverstone Perch

    Hi..
    Please help, I cannot send or received any email.

    The host 'mail.faiXXXX.com.my' could not be found. Please verify that you have entered the server name correctly. Account: '[email protected]', Server: 'mail.faiXXXX.com.my', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11002, Error Number: 0x800CCC0D

    Thanks, ?(
  2. Yash

    Yash Bass

    can you ping this domain?
  3. silverstone

    silverstone Perch

    Yes...

    I can ping from PC or other server.

    1 66.235.181.247 115 147.0
    2 66.235.181.247 115 100.0
    3 66.235.181.247 115 101.0
    4 66.235.181.247 115 137.0
    5 66.235.181.247 115 103.0
  4. Yash

    Yash Bass

    Enter this IP:
    66.36.230.189

    for outgoing and ingoing and see if it works
  5. silverstone

    silverstone Perch

    Hi..Yash,

    Still same...No different. ?(

    No error message but keep on asking user name and password..
  6. Yash

    Yash Bass

    Hi

    Please doublecheck your username and password
    Your username should be your full email address
  7. silverstone

    silverstone Perch

    Hi..Yash

    100% sure nothing wrong with my user name and password. :D

    [​IMG]
  8. Yash

    Yash Bass

    Hi

    Please try recreating your mailbox. Sometimes it is not properly created on the first go
  9. silverstone

    silverstone Perch

    After re-creating new mail box.

    Using : mail.faizXXXX.com.my

    I get this :
    The host 'mail.faiXXXX.com.my' could not be found. Please verify that you have entered the server name correctly. Account: '[email protected]', Server: 'mail.faiXXXX.com.my', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11002, Error Number: 0x800CCC0D

    Change to IP : 66.36.230.189
    start asking user name and password.

    Hopely you can do something to solve it.. :(
  10. silverstone

    silverstone Perch

    Hi..Yash,

    DNS Report for faiXXXX.com.my

    Multiple MX records
    WARNING: You only have 1 MX record. If your primary mail server is down or unreachable, there is a chance that mail may have troubles reaching you.

    Reverse DNS entries for MX records
    ERROR: One or more of your mail server(s) have no reverse DNS (PTR) entries (if you see "Timeout" below, it may mean that your DNS servers did not respond fast enough). RFC1912 2.1 says you should have a reverse DNS for all your mail servers. It is strongly urged that you have them, as many mailservers will not accept mail from mailservers with no reverse DNS entry.

    Maybe this info can help you,

    Thanks.. ?(
  11. Yash

    Yash Bass

    Hi

    Please submit a ticket with the username and password you are using

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