Network Routing Issue via LA for JH Network

Discussion in 'H-Sphere Reseller Hosting' started by hafa, Nov 8, 2015.

  1. hafa

    hafa Perch

    I already submitting a ticket via email, but thought I'd post here as well, since Stephen has the eagle eye:

    There is an intermittent network issue between LA and Dallas that's preventing access to parts of the JH network, including the helpdesk. This has been ongoing for two days now, but has become less intermittent. Please work with the appropriate routing providers to address this issue; see hops 9 & 10:

    Tracing route to resellerdesk.jodohost.com [199.127.218.22] over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.x.x

    2 34 ms 32 ms 31 ms 202.88.x.x

    3 33 ms 31 ms 32 ms 202.88.x.x

    4 35 ms 34 ms 35 ms 202.123.x.x

    5 35 ms 35 ms 35 ms 202.123.x.x

    6 147 ms 146 ms 147 ms 202.123.x.x

    7 147 ms 147 ms 146 ms ix-2-1-4-0.tcore2.LVW-Los-Angeles.as6453.net [64.86.252.73]

    8 163 ms 165 ms 164 ms ae6.edge1.losangeles6.level3.net [4.68.62.117]

    9 * * * Request timed out.

    10 * * * Request timed out.

    11 193 ms 193 ms 193 ms GRANDE-COMM.ear1.Dallas1.Level3.net [4.28.45.94]

    12 195 ms 194 ms 194 ms ae2-0.core02.smrctx.grandecom.net [24.155.121.73]

    13 194 ms 194 ms 194 ms ae0-0.core01.smrctx.grandecom.net [24.155.121.138]

    14 197 ms 196 ms 197 ms ae1-0.aggr09.wacotx.grandecom.net [24.155.121.79]

    15 198 ms 198 ms 200 ms 24-155-191-116.static.grandenetworks.net [24.155.191.116]

    16 196 ms 195 ms 195 ms 173.0.128.42

    17 200 ms 196 ms 196 ms 199.127.218.22
  2. Stephen

    Stephen US Operations Staff Member

    We've seen this over the last 2 days in Singapore also. The singapore issue was tata communications bouncing between 3 routers in a loop, this looks a bit different and seems you did in fact reach us, but there does look to be some routing trouble there. We can make them aware but can't really demand anything since we aren't there using them where the problems are happening.

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