New Support System

L

Logan

Perch
Am I to understand from your latest annoucement regarding the HSphere ticket problems, that the development of your new support system has interfered with the operation of HSphere?

If this is the case, why are you using your production system to perform development tests? If this is indeed what you are doing, this demonstrates bad planning or at the very least, bad judgement.
 
We were previously using a test DB but when we were satisfied, we moved it to a live DB so our team could start answering a few tickets from it

The whole development phase was planned, don't worry. At the moment, having active support is more important than problematic support. I won't let the development team restart work till they can find out what was causing the issue
 
you state in the Announcements

We have temporarily suspended testing of that package till we can determine what exactly is causing these problems
Click to expand...

Does this mean the problems have been fixed "temporarily"? The reason I ask is that I didn't seem to have the same issue as others the other day when I needed to submit a ticket.
 
yorri said:
you state in the Announcements



Does this mean the problems have been fixed "temporarily"? The reason I ask is that I didn't seem to have the same issue as others the other day when I needed to submit a ticket.
Click to expand...

only a very few customers were facing that issue in the first place. The support system is currently offline and we are only accepting tickets via the control panel for the moment

but the issue in the support system hasn't been fixed
 
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