No email to at least one domain

InTheMarket

InTheMarket

Perch
Hi Folks,

(if anyone has any replies for this..talk to me like I am a 3 year old..since my mental state is at that of about 4 years now :))

I have tested this funtionality for the last two days and don't know what I need to do to get it workng corectly.

Here's the situation:

I have setup for a client a PHP/MySQL Communiy Building Software package called "Dolphin" on a Unix Server.

Dolphin sends out email replies automatically when people register etc.

There are multiple accounts (both Jodo hosted domains as well as other outside ones like gmail) that receive these automated email notfications just fine so for those there are no problems.

I do know of one ISP ( frontiernet.net ) however where nothing will come through. No emails are ever received and I have tried several different email addresses there. There are also no bounces coming back.

It is possible there are other ones that won't receive as well but I do not know that yet.

I just now tried setting up SPF for the domain that runs Dolphin set to "pass" to see if that changes anything. I think that might take awhile though.

Has anyone had similar problems and know of any fixes?
 
Check how the Dolphin is sending emails: using PHP mail() function or using SMTP protocol, eg. by using PHPmailer (http://phpmailer.sourceforge.net/). I 've seen that happening a lot - messages generated automatically by PHP scripts were coming normally to some addresses and were MIA where sent to another while processed with mail(). As a rule I switched to SMTP with authentication and no problem of this sort ever since.

If you dig through this forum patiently enough, you will find several posts advising switching to SMTP with auth and suggestion to use phpmailer. I received that suggestion from Jodo staff a couple of years ago.

Lastly, I doubt the spf record has something to do with it, but you can't rule it out. Check the mail() vs. SMTP auth first, then issue a trouble ticket.
 
Thanks for the reply cnisvcs!

Unfortunately using SMTP with Authentication is not a built in option with Dolphin. It would be great if it was. I am not the strongest in writing PHP code in order to jury rig this. I think I can get around it (hopefully) by using PHPMailer (recommended by support) and getting SMTP with Auth. running through that. So far I have not quite understood how to configure that correctly though so that Dolphin and PHPmailer talk to each other.
 
Just out of curiosity I looked up the Dolphin website. This seems to be fairly established web app. You may want to consider posting this issue on their forum. I bet there is more people having the same issue and they may have an easy way posted there. Perhaps there is a mod ready to install.

Judging by their site, Dolphin is under continuous development and new version may be released soon. If you make your own implementation of PHPMailer within Dolphin, you will be burdened with making sure your changes are not overwritten with the next Dolphin upgrade. At first I would try getting the reliable solution from the makers of the product, then I would take the other route of making my own mod. Good luck anyways...
 
You must log in or register to reply here.
Back
Top