One of the websites down - 404

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xfriday

Guppy
I get 404 for all my pages on xcsindia.com website though I see all the pages through FTP and besides that I have 2-3 other websites on same server and they are all up and running.

PLEASE HELP!!!
 
I think there was a major problem because I couldn't get to jodohost.com, this forum nor one of my sites either.

My friend called me at work and he could access his sites either. I was only able to access one site which he couldn't reach from his work....Very strange.
 
Probably all this happens because of datacenter shift. In Critical Alerts, Yash was talking that we can experience temporary problems
 
StPatrick said:
Probably all this happens because of datacenter shift. In Critical Alerts, Yash was talking that we can experience temporary problems
Click to expand...

Well it all seems to be ok now but was told by another customer of Jodohost that his site was down for about 2 hours. That doesn't seem temporary :)
 
Well as for me, I haven't experienced a long downtime. But yes all day it was down and up, then again down and up. No rush though, I prefer to have the e-mails working perfectly at the end, lol
 
The mapping didn't work correctly on reassigning IPs and the result was that sites went up and down.

All sites should be functioning now. We will be emailing everyone the New IPs within the next couple of hours and this datacenter shift will be over
 
The email server did not go down because of this. We have ensured that no email has been lost during this move.
 
I not only about 1 hour of downtime. Nothing more than that. I have some high traffic sites.
 
Dave

Your website was not down for all day from our end. In fact no one's website was down for more than an hour. If your website is down or continues to remain down, please open a ticket with us. The most probably cause is your ISP caching the old IPs. Our name servers (ns1.jodohost.net and ns2.jodohost.net) are now pointing to our new IPs
 
Oh. Now I understand. I couldn't see my site (from here in Australia) for like 4 hours. But my friend in the UK was seeing it perfectly well. Anyway, I can see my site now. Guess my ISP (and most ISPs) refresh their caches every 4 or 5 hours.
 
I have noticed the websites up and down MANY times during the day, rather than just at one point and I don't have my registrar pointing to ip addresses so caching of ip's should not have been the issue here, unless I am misunderstanding something.

I have my registrar pointing to ns1.jodohost.net and ns2.jodohost.net.
 
FreeWilly is correct. I have a uptime figures for the last 24 hours with me from our datacenter. Downtime is no longer than 60 minutes. Visit www.jodohost.com. Click on the hosting assured logo and check out uptime. There were 2 outages in August both pertaining to this datacenter shift. Total outage time doesn't exceed 2 hours. 1 hour was for this IP mapping related problem we faced and another regarding an earlier problem we faced.

The problem is at the ISP level and it really didn't affect all site visitors.
 
Yash said:
Dave

Your website was not down for all day from our end. In fact no one's website was down for more than an hour. If your website is down or continues to remain down, please open a ticket with us. The most probably cause is your ISP caching the old IPs. Our name servers (ns1.jodohost.net and ns2.jodohost.net) are now pointing to our new IPs
Click to expand...

OK I understand and can wait for 24 hours more
 
Strange... I noticed no downtime at all yesterday and today and do check my site several times a day...
 
Ok well then can someone answer this for me please?

Do ISP's cache the name servers or ip addresses? The domains that I have do not point to ip addressses...so if they cache a name server, once the name server is updated, then it should redirect properly..this has nothing to do with my isp (unless they are using ip addresses which I do not have stored somewhere).

Also this does not explain why the site were up and down multiple times throughout the day.

Am I misunderstanding something here?
 
They resolve the name servers for you into IPs from their cache.

I frankly do not understand why it caused your site to go up and down multiple times because I do not work for an ISP :) But I do know (from my experience) that this does happens. I recall that when some customers are transferring their domain from another host to JodoHost, they have short periods (for about 3 or 4 days) where their website becomes available then goes offline then comes up again and then go down again. I can't explain that. Maybe it has something to do with propogation.

Also, we received only about about 7 or 8 tickets from customers regarding this downtime issue. Each of them had included their domain with the ticket. I was able to access each of their sites every time without any problem at all. So that leads me to the conclusion that this only affected you if you visited your website very frequently and your ISP cached our name server's IP. It didn't affect visitors whoose ISP didn't cache our IPs. For example when XFriday posted this post, I was able to access their website immediately and I bet many more were. But XFriday themselves couldn't.

Hosting Assured tracks uptime very accurately and I think their graph clearly shows that our servers were not down more than 2 hours during this entire datacenter shift.
 
And I think it would have also been a good idea to have opened a ticket with us immediately on any unscheduled downtime. If this downtime was only affecting your website and you were assuming it had to do with the datacenter shift, it could have resulted in lot of downtime and problems for you. Just my advice for any future situation like this.
 
I think my site was available all the time because the place I work has multiple ISPs and they use different ones everytime or something. And I mostly access my website from work.
 
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