PHP newsletter mail sending problem

Discussion in 'Email Support' started by simy202, Jan 6, 2011.

  1. simy202

    simy202 Guppy

    Hi,
    Why can not send emails Gmail, Yahoo, Hotmail, etc through PHP newsletter. Mail seems to send (no error message and PHPlist reports it was sent successfully) but recipients never get it and it doesn't show up in statistics. But it works fine when i sent a mail to the same domain (like [email protected]) where i installed the PHPlist.

    If you type a gmail/yahoo email in the subscription, then you will not get any mails even confirmation mail.

    I have tried many PHP newsletter scripts but i can not sent emails to Gmail, Yahoo, Hotmail, etc. It works only with the same domain (like [email protected])

    Is there anything to do with settings from the control panel.

    Thx,
    Wallace
  2. cdog

    cdog Perch

    I'm not familiar with php newsletter but I had similar issues using phpmailer, using smtp authentication and switching the smtp port to 587 solved it for me, in some cases email sent successfully can simply mean that the mail was handed off to the mail server successfully but doesn't always mean the mail was sent.
  3. skypanther

    skypanther Exalted Code Master!

    If the script works only within your own domain, that probably means you're not using SMTP Authentication. The outgoing mail servers will not deliver outside your domain without that enabled. You'll need to create an email account w/in your domain, then configure phplist with that email address and password.

    I use phplist for a few sites hosted here and have not had the issues you describe. Especially for Yahoo, you will want to investigate the throttling features so that you don't flood them with too much email in too short a time. They'll black list you if you do. Many local ISPs do the same, which can be a problem when you're setting up an e-newsletter for a local biz, whose clients are probably all mostly on the same ISP in the region. I've had to fight with this quite a bit.

    Good luck!
    Tim
  4. Stephen

    Stephen US Operations Staff Member

    My mom has encountered this with a threshold of 'too many' as low as 5 ?( and this is no small isp either, it is a rural telco that has many areas of the US. Worse off it doesn't just block that mail but all future mail. Then their abuse dept never replied even when promises they will.
  5. skypanther

    skypanther Exalted Code Master!

    Wow, that's an obsessive-compulsive level of throttling! I've started telling folks to use the mailing services, like Constant Contact, Topica, etc. I hate to send away business, but email services are almost painful to deal with. Smaller businesses and non-profits typically don't want to pay, or can't afford to pay what it takes to set it up right.
  6. tanmaya

    tanmaya APAC Operations Staff Member

    You can buy a VPS. Set phplist to use this VPS as SMTP for all such clients, just ensure their mailings are all nice and needed (read 'recipient won't mark it spam'), and they should be better than on shared setup. This is all when VPS is feasible option. They render help in spam issues to a few major ISPs.
    Their certification may be helpful:
    http://www.returnpath.net/commercialsender/certification/faq/

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