Hello,
I found JodoHost through a web hosting forum and decided to give it a look. I was very interested from the start. I opened a trial account to test out the services, and now I have a problem. Do support tickets from trial accounts get read at all? I am having a problem with CF and submitted a ticket (2 hours ago) , I've also been trying to get the live support, but for 3 hours now it's been offline (sales, support, and billing ).
I understand that not that much time has elapsed since I had an issue but I see "Rapid Support" "24x7x365" plastered all over the site and I thought that I would be able to speak with someone sooner.
Is it always like this? or is it truely 24x7x365 and today is just a bad day?
Thank you for your time,
Michael
I found JodoHost through a web hosting forum and decided to give it a look. I was very interested from the start. I opened a trial account to test out the services, and now I have a problem. Do support tickets from trial accounts get read at all? I am having a problem with CF and submitted a ticket (2 hours ago) , I've also been trying to get the live support, but for 3 hours now it's been offline (sales, support, and billing ).
I understand that not that much time has elapsed since I had an issue but I see "Rapid Support" "24x7x365" plastered all over the site and I thought that I would be able to speak with someone sooner.
Is it always like this? or is it truely 24x7x365 and today is just a bad day?
Thank you for your time,
Michael