I submitted a ticket 3.5 hours ago that one of my client sites was down due to PHP memory limit being exceeded. We have still not received a response.
Ticket number is KUY-70724-590.
How do these get prioritized. It seems that sometimes we get a very quick response. When other times, it takes hours and hours for the simplest of requests.
This client's site has been down for over three hours waiting on this.
Ticket number is KUY-70724-590.
How do these get prioritized. It seems that sometimes we get a very quick response. When other times, it takes hours and hours for the simplest of requests.
This client's site has been down for over three hours waiting on this.