Submit ticket?

[cca]

To send us a support ticket, login to your Hosting Control Panel and select New Trouble Ticket from following links:
Shared Hosting Customers: http://cp.jodoshared.com:8080/
Reseller Hosting Customers: http://cp.m****here.biz:8080/

Ok having a problem creating a account so logged into cp & created a tcket. But I think I have submitted this ticket to myself?

Where are the links in my admin cp? Only one could find are under ticket administration...

 

[Stephen]

We need to update that for the net url, login at:
https://cp.m****here.biz

Use your main reseller username and password, am submit a ticket from there(it will automatically go to the "login" screen, don't click to login)

 

[Ravi]

You have to make your tickets from your reseller Control Panel. As you log in you are going to found following items on the menu.

" Info ResellerUser SupportCentre Billing Logout"

Choose "Support Centre" and click on "Make a Ticket"

Every ticket you submit to us is acknowledged back to confirm its receipt.

 

[cca]

From my service account? ....support center...make a ticket?

 

[Ravi]

No, open https://cp.m****here.biz, and login using your reseller username and password. This is called Reseller Control Panel.

 

[cca]

Ugh, I have more logins than I can poke a stick at.

In http://cp.m****here.biz/psoft/servlet/psoft.hsphere.CP I changed my URL to cp.mycp.com.au...which asks me to logon...are you saying I must keep the http://cp.m****here.biz/psoft/servlet/psoft.hsphere.CP to submit tickets?

 

[cca]

If i goto url:http://cp.mycp.com.au/psoft/servlet/psoft.hsphere.CP & enter my reseller p'word & id I get :No such user tch

 

[Ravi]

No, we are talking about your login with us. The link I gave is of the account that you have with us. If still it make any problem, use Live-Chat (www.jodohost.com) to contact sales.

 

[cca]

Well live chat would be fine but support is offline.
The Q is : The url http://cp.m****here.biz/psoft/servlet/psoft.hsphere.CP
is not one I will remeber so is this the only place i can submit a ticket from?

 

[Ravi]

Yes, Tickets submitted from here only (by resellers) are reflected in our ticket system.

BTW, I wanted you to contact Sales.

 

[cca]

For others:
The link info/change url...in the menu does not apply to the resellers jodohost account cp url.

 

[Ravi]

Happy to see that I am able to make you understand the things..

Every JodoHost customer is welcome to use Live-Chat, as mentioned earlier to clear doubts or if needs more information.