Submitting Trouble Ticket (I oughta know this)

R

Rokatesh

Perch
Okay - I haven't submitted a trouble ticket before - I can usually find the answer in the manual or this forum; but...

How do I submit a trouble ticket as a reseller for my account or any accounts that I'm hosting? Do I have to submit the ticket from my administrative account? the service account? the customer's account?

It seems that when I submit a ticket it goes to my administrative account (even when I submit the ticket from WITHIN the admin account). So, how do I submit a ticket that leave MY system and goes to the JODOHOST support system?

I know I should already know this; but - call my silly.

Shannon
 
Hello,

First, no problem at all, this happens to others too :)

http://jodohost.com/help.asp
Should help you, particularly this part:

Support Ticket System:
This is the most efficient way to contact us. Emergency tickets are generally answered within 5-15 minutes.Our support staff continuously looks for new tickets and answer them 24x7x365 days basis. When you open a new ticket, you will get a ticket confirmation number. If later you contact us by Live Chat or by phone, please keep this number handy.

To send us a support ticket, please visit
Shared Hosting Customers: http://helpdesk.jodohost.com/support/index.php
Reseller Hosting Customers: http://resellerdesk.jodohost.com/support/index.php
 
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