Every time I post a support ticket, which seems to be required often as a site is mysteriously down or email won't send, I get your staff giving me the run around. I keep getting IP blacklisted by spamhaus errors. I posted code samples and details clearly showing I'm sending mail through your actual SMTP mail account through the mail server, and they repeatedly tell me I must be sending it through the web server and that's why I get the error. Multiple replies to the same ticket with the same wrong answer, it's maddening. Another time this happened they told me to reset the account's password which did nothing, they locked the account for some reason and had to unlock it. Often replies to the ticket disappear. Your staff needs to stop answering questions they don't understand and should escalate the problem to someone more technical.