support problem?

[iaweb]

Can somebody check why I have on my support ticket

DEG-82693-883

no answer now since 72 hours, even I was promised on Live Chat 48 hours ago that somebody would look at it!

Any problems with that ticket showing up in the Support Queue?


Thanks

 

[Stephen]

Hello,

We have been short staffed, and are just now getting back to full staffing levels. However, there was some confusion about the ticket as you said it could be closed, and I have moved it back to the active ticket queue now.

A tech should look into it in the next 4-5 hours now, this will most likely take a level 3 tech.

 

[iaweb]

Thanks Stephen.

Yeah, thought that something went wrong with the ticket queue...partially my fault, sorry about that...